When we hired Sir John Harvey-Jones, former Chair of ICI and TV's first business 'Troubleshooter', to lead a never-been-done-before troubleshooting forum on the future of Heathrow Airport, we expected a treat for the audience. They got it in the form of a stimulating debate between the Managing Directors and Directors of some of the airport's key players - airlines, freight specialists, customers and members of the local community. Sir John was not afraid to challenge assumptions and put people on the spot with his observations and questions.

A team of facilitators worked with us. Following on from this we went on to train some 250 change facilitators at BAA airports, including shop stewards from among the substantial engineering workforce who helped to influence mindsets away from "we are technicians" to "we are airport customer service representatives."

See also the project 'Fast Track to Change' where frontline coaches and facilitators, trained by us, were at the heart of an award winning BAA project.

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UNLEASHING TALENT through front line colleague - to - colleague coaching in a major government department
BREAKING THE MOULD in traditional hierarchies - co-development between top leaders & their most junior staff
A TROUBLESHOOTING first for the UK'S premier airport
FAST TRACK TO CHANGE - a model for the government's 'movement for innovation in the construction industry'. Winner of national People Management Award.
ROOM TO BREATHE - taking charge of our own future
INTERPERSONAL LEADERSHIP in a law enforcement team
A FLYING START - establishing behavioural standards in new teams